RockShox Suspension

Our retail store features a full service department capable of performing any repair you need, from simple tune-ups, to complete suspension overhauls.

What are the hours for the retail store?
Monday, Tuesday, Thursday Friday: 10am to 6pm
Wednesday: 10am to 4pm
Saturday: 9am to 6pm
Sunday: Closed

Where is your retail store?
We are located in Newport Beach, CA at 353 Old Newport Blvd.

Can I make an appointment?
We are appointment based Monday to Friday. Request an appointment (link:service request page) to ensure a 1-day turnaround.

Do you work on suspension?
Yes we can service just about anything including the Fox X2 and Push forks/shocks. If you need suspension work contact our in-house suspension department, Suspension Labs (email: Brandon@probikesupply.com), to schedule your appointment.

Can I just bring my bike in?
Saturdays are reserved for walk-in service but come in early in the day to ensure you bike gets done by the end of the day.

Mid-week walk-ins are welcome but turnaround times average 5-10 business days depending on our work load.

Try before you buy! We have anywhere between 20-40 high end bikes available for demo, depending on the season.

How much to demo?
$80 for pedal bikes / $100 for ebikes. Bikes are ready for pickup the morning of your reservation and aren’t due back until the end of day, the following day. A $4000 security deposit is required on pickup and is charged as an authorization to any major credit card, so it won’t appear on your statement.

Where can I ride?
Demos are for our local trails only and can’t be transported to bike parks or outside of Orange County. 
Riding to the trails take about 45 minutes so most riders load them onto their vehicle with a quality rack or truck bed.
Approved trail systems include: Laguna Wilderness Park, Aliso Woods, San Clemente Single Tracks, Santigo Oaks Regional Park, Water Works, Trabuco Canyon and San Juan Trail.
Feel free to ask for trail recommendations.

How do I book a demo?
Give a call at 855-777-BIKE (2453), email us at Service@probikesupply.com or use online request form found here.

What are standard consignment fees? 
5% is you you are getting another bike from us, 20% if you just want cash

Can I ride my bike when it’s on consignment?
No, bikes for sale on consignment are to be left at the shop so people can easily come take a look

How is list pricing decided for bikes?
We go on similar bikes that have most recently sold and price accordingly. Bikes are subject to having their prices dropped each week that there is not interest in a given bike. 

How do I know that a bike that I’m buying is safe to ride?
With all bikes on consignment
we do a full safety check as well as replace any consumables that have
less than 50% life, such as chains, brake pads, and tires.