The staff at Pro Bike Supply are amazing. I ordered a new Open WI.DE from their site at an amazing price! But then just communication on the process of building the bike to delivery was absolutely seamless. They answered all my questions, and understood my needs. They were willing to swap parts and were very knowledgeable about what parts I wanted and made suggestions if they felt the parts were not compatible or if there were better and unique options instead. The bike came paid professionally with attention to detail. Things like already having the tires and wheels set up tubeless with sealant is the kind of attention to detail and customer service that sets Pro Bike Supply apart from just ordering a bike online from anyone else! I have sense brought an additional wheelset from them with similar experience. I will continue to buy from Pro Bike Supply in the future and recommend them as well.